Privacy Policy
Effective date: May 17, 2026
WP SEO Next provides WordPress SEO software, downloads, license management, customer accounts, support, and related website services. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use wpseonext.com, our customer account area, support tools, and WP SEO Next products.
Information we collect
- Account and contact information: name, email address, login details, support messages, and account preferences.
- Order and license information: purchased plan, download history, license keys, license status, invoice or billing details, and the website URL connected to a license.
- Payment information: payment status, transaction references, billing contact details, and plan details. Card numbers and sensitive payment credentials are handled by our payment processor and are not stored by WP SEO Next.
- Support and AI chat information: messages, screenshots, diagnostic details, and files you choose to send when requesting help or using AI-assisted support.
- Plugin and technical information: site URL, plugin version, WordPress/PHP environment details, license validation events, IP address, browser/device details, logs, cookies, and security data needed to keep the service working.
- Social sign-in information: if you use Google or another social sign-in provider, we may receive the verified email address, name, provider account ID, and basic profile information needed to create or sign in to your WP SEO Next account.
How we use information
- Provide downloads, licenses, updates, customer accounts, and support.
- Process orders, subscriptions, renewals, refunds, and billing records.
- Respond to support requests and troubleshoot product or website issues.
- Secure the website, prevent abuse, detect fraud, and enforce license terms.
- Improve WP SEO Next products, documentation, and customer experience.
- Send service messages, product updates, and optional marketing messages where permitted. You can unsubscribe from marketing messages at any time.
- Comply with legal, tax, accounting, and security obligations.
Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember cart and checkout state, protect forms, support analytics, improve performance, and operate account and license features. Some cookies are required for the website to function. You can control cookies in your browser settings, but some account, checkout, or download features may not work correctly if required cookies are blocked.
Payments, checkout, and billing
We use WooCommerce and payment providers such as Stripe to process orders. Payment providers process payment details under their own privacy and security terms. WP SEO Next stores order records, billing contact information, plan details, license records, and download access information needed to provide the product and meet business obligations.
How we share information
We do not sell personal information. We may share information with service providers that help us run the website and product, including hosting, email delivery, payment processing, analytics, security, support, AI assistance, and social sign-in providers. We may also share information if required by law, to protect rights and security, or as part of a business transfer such as a merger or acquisition.
AI-assisted support
If you use AI chat or AI-assisted support, the messages and files you provide may be processed by AI service providers to generate responses or help resolve your request. Do not submit passwords, private keys, payment card numbers, or other sensitive secrets through AI chat or support unless we specifically ask for a secure method.
Data retention
We keep information for as long as needed to provide the service, maintain records, comply with legal and tax obligations, resolve disputes, prevent abuse, and enforce agreements. Support records, order records, license records, and security logs may be kept for different periods depending on the purpose.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, export, or restrict certain personal information, and to object to certain uses. You can update some account details in your WP SEO Next account. To request help with privacy rights, contact us at support@wpseonext.com. We may need to verify your identity before completing a request.
Security
We use reasonable technical and organizational measures to protect information. No website, plugin, or online service can guarantee perfect security, so you should use a strong password, keep your WordPress site updated, and protect your license and account credentials.
International users
WP SEO Next may process information in the United States, Canada, the European Economic Area, and other locations where we or our service providers operate. When information is transferred internationally, we use reasonable safeguards appropriate to the service and applicable law.
Children
WP SEO Next is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information to us, contact us and we will take appropriate steps.
Changes to this policy
We may update this Privacy Policy when our services, providers, or legal obligations change. The updated version will be posted on this page with a new effective date.
Contact
For privacy questions or requests, contact WP SEO Next at support@wpseonext.com.
