Support guide
How to Open a Support Ticket
A good support ticket gives the team enough context to reproduce the issue and answer quickly.
Include context
Tell support which module, plan, and site workflow is involved.
- Plugin version
- Plan
- WordPress version
Show the problem
Exact steps are more useful than a broad description.
- Steps to reproduce
- Screenshot
- Visible error
Protect secrets
Do not send passwords, private keys, or API secrets in tickets.
- Use safe details
- Remove tokens
- Share private data only through approved channels
How it works
- Try docs or AI support first if the question is general.
- Open a ticket for account or site-specific problems.
- Add version, plan, URL, and steps.
- Attach a screenshot if it helps.
Good to know
- One clear issue per ticket is easier to resolve.
- Include what you expected and what happened instead.
Next step
Open support and create a ticket only after gathering the key details.
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